Privacy policy

We collect personal information to provide you with reliable, personalized service. This includes your name, email address, phone number, and physical address, along with your account login credentials and settings. When you use iPureFlow to arrange services like school enrollment, tuition payments, healthcare appointments, errands, or deliveries, we may need specific details about your loved ones or the services requested. Payment information such as credit or debit card details or mobile payment data is processed securely through trusted providers. If you ask us to coordinate healthcare or schooling, we may collect relevant health or educational information to fulfill your request responsibly. We also collect communications you have with our team or service partners, along with usage data about how you interact with our website or app, such as pages visited and device type.

We use your information carefully and with purpose. It allows us to deliver and manage the services you request for your loved ones, facilitate secure payments, communicate with you about your requests, updates, or support needs, and improve and personalize our platform to serve you better. We also use your data to comply with legal obligations, prevent fraud, and ensure the security of our services and users. Our aim is always to collect and use only the minimum data necessary to fulfill these goals.

We share your information only as needed to provide our services. This may include sharing with trusted service partners such as schools, hospitals, or delivery providers to fulfill your requests, as well as with payment processors to handle transactions securely. We may also share data with contractors or affiliates who help us operate our platform, all under strict confidentiality agreements. In certain circumstances, we may be required to share information with legal authorities to comply with the law or protect the rights and safety of our users and the public. We want to be clear that we do not sell your personal information to third parties.

We believe you should have control over your personal information. Depending on your jurisdiction, you may have the right to access your data, correct or update it, delete your account or request deletion of your data (subject to legal requirements), and opt out of certain communications. If you wish to make any of these requests or have questions about your rights, please reach out to us at info@ipureflow.com and we will be happy to assist you.

We are committed to safeguarding your data using administrative, technical, and physical security measures. These include encryption for sensitive transactions, strict access controls for our team and partners, and secure storage practices. While no system can guarantee absolute security, we will act promptly to notify you if there is ever a breach that could affect your personal information.

We retain your personal information only for as long as necessary to deliver the services you request, comply with our legal obligations, and resolve any disputes or enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it to ensure your privacy is protected.

Our platform is intended for adult users who coordinate care for others. We do not knowingly collect personal data from children under the age of 13 without verified parental consent. If we learn that we have collected such data in error, we will take steps to delete it promptly.

Because iPureFlow connects families across borders, your data may be transferred between countries, such as between Kenya and the United States. We take steps to ensure appropriate safeguards and compliance with applicable laws to protect your data during these cross-border transfers.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you through email, in-app notifications, or other appropriate means so you can review the updates and understand how your information is handled.

If you have any questions, concerns, or requests about this privacy policy or how we handle your personal data, we encourage you to contact us. We are here to help.
 

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